Returns

Is your NecksLevel not working for you?
Try these helpful tips before you send your product back:
  • Use the NecksLevel consistently for at least 30 days. Long-term, consistent use is the path to relief
  • We recommend following the NecksLevel Rehab Protocol daily (takes under 10 minutes) to make sure you're doing the right stretches and strengthening exercises
  • Questions for our team? Please reach out anytime for a speedy answer.
 
Still not working?
We can help you through the returns process:
What is NecksLevel's Return Policy?

We have a 60-Day Feel Good Guarantee. That means if you're not satisifed with your NecksLevel purchase, you can return the product with the included accessories and the original packaging in accordance with this Return Policy.

60-day Feel Good Guarantee

Products purchased directly from NecksLevel may be returned within 60 days of the date of receipt of goods for a refund and free return shipping. Returns after this period will not be accepted.

If you would like to start a return, please follow the instructions outlined below under 'Initiate a Return’. Product must be returned with all original packaging & accessories within the 60-day trial period. Upon receipt of the qualifying product, NecksLevel will issue a refund via the original form of payment. All orders are subject to the additional terms outlined below.

Return Policy
  • Items marked final sale, refurbished or “open box” products cannot be returned or exchanged.
  • Products & packaging must be returned in like-new or unused condition.
  • Products damaged by misuse will not be returned or exchanged.

All returns are subject to validation & approval at NecksLevel’s discretion.

Initiate a Return

Initiate your return via our online portal here.

If you are experiencing any issues with the online portal, please contact our Customer Experience Team here.

To initiate the return, provide the following information:

  • Order number, located on your confirmation email
  • Email and/or first and last name associated with your purchase
  • Device model, if applicable
  • Reason you'd like to return your product(s)

The returns process after initiation:

  • After your request has been authorized, you will receive your return shipping label. We recommend that you hold onto your tracking information, as we are not responsible for lost packages by the carrier.
  • Once the return is marked as delivered, please allow 5-7 business days for your return to be processed. Additional delays may occur during peak operations. You will receive an email confirmation when your return is processed.
  • After we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. Only authorized returns will be processed.
What if my product arrived incorrect or damaged?

If you received an incorrect or damaged item, please contact our Support Team at Support@neckslevel.com with your order number and description of the incorrect or damaged order.